4 Reasons Why Mobile is the Key to Small Business E-Commerce Success

4 Reasons Why Mobile is the Key to Small Business E-Commerce Success

The year 2015 marked some dramatic changes in E-Commerce and it can be argued that the biggest impact came from mobile. Consumers spent $69.08 billion online during the 2015 holiday shopping season, with $12.65 billion via mobile devices, according to comScore data.  Forrester Research estimates that 64% of American adults now own a smartphone of Read More

Your E-commerce Site: When It’s Good To Be Sticky

Your E-commerce Site: When It’s Good To Be Sticky

As anyone who has experience with either soda fountains or toddlers will attest, most of the time something being sticky is not a good thing. One notable exception: an e-commerce website. For many sites, getting people to stick around long enough to buy something is a significant problem. Evidence of that is the abandonment rate Read More

Top 5 Customer Service Tips for a Digital World

Top 5 Customer Service Tips for a Digital World

Small businesses have long excelled at customer service with their attention to detail, community ties and personal touch. Yet, it is getting harder to stand out as bigger companies invest in digital channels, enabling one-to-one communication via messaging and live chat, and 24/7 communication via social media. Nationwide, small businesses have the slowest adoption of Read More

Websites 101: What to Consider When Choosing a Platform for Your SMB Website

Websites 101: What to Consider When Choosing a Platform for Your SMB Website

A strong online presence has never been more vital for small and medium-sized businesses. 80% of consumers now research online before making a purchase, and 85% use the Internet to find local businesses. Consumers aren’t just window shopping online, either. The U.S. Commerce Department estimates that $304.9 billion of goods were purchased online in 2014. Read More

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