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John Tschohl

About John Tschohl

John Tschohl, an international service strategist and speaker, is founder and president of the Service Quality Institute in Minneapolis,Minnesota. Described by Time and Entrepreneur, and USA Today magazines as a customer service guru, he has written several books on customer service. The Service Quality Institute ( has developed more than 26 customer service training programs that have been distributed and presented throughout the world. John’s bi-monthly strategic newsletter is available online at no charge. He can also be reached on Facebook, LinkedIn and Twitter.