Packet Island Inc and Ring Carrier Form OEM Partnership to Ensure Solid Voice Quality for MSPs, ITSPs

Packet Island Inc and Ring Carrier today announced that they have entered into an OEM agreement granting Ring Carrier the right to private brand the Packet Island PacketSmart platform for sales with the Ring Carrier MSP/ISP softswitch.

Ring Carrier offers a complete turnkey VoIP switch and services system, RingProvider. While the iPBX is based on the popular Asterisk platform Ring Carrier is using a novel new VoIP switching fabric concept.  The Ring Carrier solution is a highly scalable and configurable system built  on open source and in-house technology.  It enables any MSP or ITSP to introduce low Capex and Opex VoIP services to their end customers quickly and easily.   

Packet Island creates scalable solutions that allow Enterprise IT managers and service providers to pinpoint network, signaling, or equipment based problems affecting voice, video, or data quality in minutes.  Solutions are available that allow 24/7 monitoring of real time traffic and signaling net flows remotely, removing the need for staffing each site of a multi-site enterprise with IT experts.  Each solution features the ability to view individual calls, UDP vs TCP/IP traffic flows, dropped packet stats, QOS, jitter, and the ability to perform remote packet captures with Ethereal/wireshark interoperability  to quickly diagnose or predict network issues. 

“The Packet Island platform will enable our customers to preassess their end customer’s networks for VoIP readiness, saving them significant troubleshooting time and expense” said Paul Mahler, CTO and Founder of Ring Carrier. “PacketSmart will also give our customers confidence that they are offering their marketplace a VoIP solution with built-in assurance that any call quality issues can be quickly and easily handled before they cause any disruption.”

According to Brenda Keener, VP of Business Development for Packet Island, “We are impressed with Ring Carrier’s innovative new architecture and dedication to call quality for their end customers.  We are pleased to be included as a private branded part of this solution, and look forward to more innovation from Ring Carrier.”

About Ring Carrier
Ring Carrier was started early in 2007 by Paul Mahler who wrote the first book on Asterisk.  The goal of Ring Carrier is to provide Carrier class products and services based on open enterprise technology giving the VoIP customers a viable alternative to current expensive hardware options.

About Packet Island
Founded in 2004, Packet Island Inc. is a privately-held, venture-backed company located in Cupertino, California. A leading innovator of Voice-Data Network Management solutions, Packet Island has pioneered the development of award-winning SaaS-based solutions for managing converged media networks for SMB and enterprise multi-site networks. More information can be found at http://www.packetisland.com

Packet Island, Inc. Releases Distributed Ethereal Sniffer

Packet Island, Inc. today announced their latest SaaS-based sniffer product, PacketPro. This SaaS-based product has the ability to provide managed service providers and IT outsourcing companies remote visibility to troubleshoot problems in their customers’ networks.
PacketPro is a powerful remote VoIP Lifecycle Management and Packet Sniffing solution. It consists of a 4″x 5″ micro-appliance in a sturdy portable kit that can be easily shipped to a customer site experiencing network issues. Packet Island’s hosted service enables this micro-appliance to be used as a remote ethereal sniffer to diagnose a broad variety of network problems.

PacketProoffers the following key benefits:
-  Capture network traffic snapshots from customer sites at the click of a button
- Troubleshoot complex voice-video-data problems by decoding over 750 protocols using Ethereal®/Wireshark®
- Perform VoIP assessments to determine LAN/WAN capacity issues
- Perform live 24×7 VoIP monitoring to characterize transient problems
- Use on-demand reports to help isolate the nature and source of complex VoIP problems

Prior to PacketPro, service providers and VARs had to carry a network sniffer to every customer site to troubleshoot complex problems. Very often they would have to spend hours at the customer site to wait for a problem to re-occur.  With PacketPro, they can ship the plug-and-play PacketPro kit to the customer site and remotely troubleshoot the problem from the comfort of their office. Since the solution is a SaaS-based service, it is easy to troubleshoot complex voice-data issues where large volumes of data have to be collected and analyzed without user supervision. PacketPro’s ability to  show traffic flow trends and capture traffic on IP/port/protocol filters helps a support organization to diagnose problems much quicker, and with much less expense.
The high cost of experienced field techs is a huge problem for MSPs and IT outsourcing companies who deploy and deliver converged media services. With PacketPro a handful of experts at the corporate headquarters can be leveraged to provide nationwide support on complex voice-video-data issues. Support now becomes a much more scalable function for many of these companies.

About Packet Island
Founded in 2004, Packet Island Inc. is a fast growing company located in Cupertino, California. Since its founding, Packet Island has pioneered the development of award-winning SaaS-based solutions and platform solution for managing the lifecycle of converged media networks. More information is available at http://www.packetisland.com