Helpful Tips for Entrepreneurs and Small Businesses.
About Tom Byun
Tom Byun is currently general manager and SVP of the Global Small Business division of LivePerson. He oversees all programs for acquisition, retention and growth of small business customers across the US, EMEA and APAC. Prior to LivePerson, Tom was vice president and general manager of Yahoo! Small Business, where he focused on servicing small business customers and providing them with lead sources and tools to help them grow and manage their business online. Prior to working at Yahoo!, Tom was employed as a consultant at Andersen Consulting, an analyst at Lazard Freres & Co., and also worked at Razorfish, Inc. Tom received his MBA from Harvard Business School.
Small businesses have long excelled at customer service with their attention to detail, community ties and personal touch. Yet, it is getting harder to stand out as bigger companies invest in digital …